Listen and Learn. Your employees are the voice of your operational realities. They are your eyes and ears of your guest experience and give you foundational insights into your real SWOT (Strengths. Weaknesses. Opportunities. Threats.)

Here are three questions to ask your employees. Invite them in small groups to meet with you and just listen and learn.

  1. What is one thing that slows you down or gets in your way to delivering better customer service?
  2. When you experience a disappointed guest, what are they upset about?
  3. If you owned this business how would you make it better?

Make 2019 a fantastic year…

All in,

Renie

#thinkdifferently

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