In order to stand out in today’s highly competitive market, your sales team needs to be dynamic and armed with real world tools that will allow them to connect with your potential customers. Our sales training programs will allow your team to break from the cycle of cold calling and find new ways to drive success.
We focus on 5 essential components to help your sales team drive revenue:
- stimulating new thinking
- building fundamental sales skills
- improving the prospecting process
- expanding the discovery/exploration process
- positioning each team member in a more proactive vs. reactive sales process
At Aspire, we believe people want to BUY! They don’t want to be sold. Our proven impact comes from improving prospecting skills, helping sales managers get their heads in the game, and showing teams how to create a buying environment. By taking advantage of current market trends and industry buying information, we position ourselves as your sales team’s partner, giving them the edge and competitive advantage in a market that is drowning in a “sea of sameness.”
Aspire’s completely customized sales training experience is perfect to help your team break away from old habits and learn to create new, successful buying environments. This program stimulates fresh thinking around business development and expansion, improves fundamental sales skills, and reignites the daily prospecting process.
In You Create-It learning, you get to build the flow of the program with your dedicated Aspire Coach. Your team will share your goals with us to ensure that this program is well worth your team’s time away from the phones. In addition to tools and processes that will position your team for success, this program drives team alignment and improves individual accountability, supporting overall business goals.
The new business boot camp is excellent for both green sales teams who need focus and guidance, and senior sales teams who need to reinvigorate their energy and boost their confidence. The 1-day sales training program focuses on Aspire’s 5 essential sales training components mentioned above and is customizable to your team’s particular needs and hot spot areas with a foundation based on methods of driving new business and seeking out low hanging fruit with existing clientele.
Catering and conference services often suffer without much available support despite the potential of high profitability.
Aspire’s Catering Sales Boot Camp is an effective way to provide your catering and conference services team with the training and development they deserve. This customizable program is a 2-day boot camp that focuses on where your team’s sales can optimize revenues and drive additional spend on property. Using research collected from high-performing catering managers and conference planners, along with meeting planner feedback and up-to-date research on buying trends, this catering sales experience provides hands-on learning for your team and effective processes that are applicable in any hotel or resort situation.
The wallet share program is our newest and most comprehensive program that helps all guest facing areas of any service-oriented organization increase revenues and shift thinking around upselling to guests. After thinking through revenue gaps with key players on your team, we will customize and design this program to hone in on what your clientele wants and how to give it to them.
Aspire combines current industry buying trends, organization research/knowledge, and the identification of potential revenue capture opportunities to discover avenues for additional revenue to be generated onsite. This program is for all players who work with clientele in your organization: from front desk to concierge, valet to pool attendants. Any guest facing positions will be prepped to think about upsell and increasing wallet share.
Guests don’t just spend $500 a night on a hotel room or service. They spend it on an experience they will remember for months or years to come. Our Experience Planner program honors these experiential customer marketing trends and sets your team up for success to capitalize on the entire client or guest experience, not just the product you’re offering. This thoughtful program educates your team on how people buy experiences and also allows them to focus their time where their services are valued and desired. With lots of co-customization and feedback from you, this program is an ideal way to drive the entire service experience and ensure repeat business for years to come.
Looking to increase reservation sales conversions? Our licensed telephone buying process creates “customer-focused buying environments” allowing each reservation agent the ability to effectively sell property benefits, create strong customer value, build rapport, create connection—drastically increasing revenues.
Hospitality revenue is increased through call conversion, increased length of stay and revenue capture per call growing RevPAR and GOPPAR. We know your property is unique, so we build the process specifically for you.
The result? We increase your average hotel or resort sales conversion up to 10% in 90 days.
Help your spa reservations and front desk team drive revenues and guest satisfaction in every interaction with Aspire’s fully customized spa sales program! You’ll benefit as your team learns how to increase revenue per call and ancillary revenue capture by understanding your guest’s wants and needs. Aspire will also help your team see past the booking at hand and search for enticing solutions to enhance the guests spa experience through extended treatments, packages, dining options, and product sales. This dynamic training improves employee productivity and provides easy-to-use and quick impact tools to support continued learning. We can help your team build a strategic focus on spa goals, revenue, marketing strategy, up-selling and more. Just give us a ring!
Your front desk is an integral first impression as your guests arrive and this piece of the guest experience is crucial to guest perception as elevating the front desk experience is a key drive in guest satisfaction and overall wallet share while on site. Whether you want to work with your team on engaging guests in conversation, 5-star service, communication skills, listening skills, or up-selling strategies, Aspire can help you hone your team’s gifts!
Our front desk training incorporates research from throughout the hospitality industry and incorporates the operational realities of your property into how we execute the work. Whether your team is behind a desk, roaming with tablets, or checking people in while taking room reservations, we have a custom training solution for you. We will work with you to identify key outcomes and provide assistance as you develop a culture of responsibility and effectiveness in your front desk environment.