Your residents’ engagement is in direct correlation to their satisfaction. And their satisfaction is driven by the level of engagement and alignment of your staff. Aspire can help you increase your level of employee engagement and work with you to create a service culture that provides a real community – for employees and residents alike.
For the record, culture is not “fluff.” It is the heart and soul of an organization.
It brings your vision, mission, values and brand (your unique positioning) to life through a choreographed service experience. It is measurable through:
- customer feedback
- a reduction in costs due to error
- increased employee retention
- performance optimization
Aspire provides a comprehensive, customized approach to designing your service culture by working with your leadership team to design what the service experience and various guest special touch points and SOPS will be. We collaborate, helping to build trust, by engaging people and opening their eyes to opportunities they may not yet see in order to deliver on the brand experience and promise.